SA COLLECTION
Returns & Exchange Policy
PRIVACY POLICY
Your privacy is important to us. It is SHOP ABAYA’s policy to respect your privacy regarding any information we may collect from you across our website, www.shopabayat.com, and other platforms we own and operate.
THE INFORMATION WE MAY COLLECT
We may collect and process the following types of personal information:
Personal contact details such as name, address, email address, and telephone number as part of orders and account registration.
Details of purchases and transactions
Information submitted as part of feedback or surveys
Records of communication with you by telephone, email, social media, or other channels
Details of your visits to the website, including how your device has interacted with our platform such as browsing history, pages visited, and links clicked
Information collected automatically from your device, including IP address, device type, browser, operating system, general location (e.g. city or country), and other technical data
HOW YOUR DATA IS COLLECTED
We collect data from you when you create an account, place an order, subscribe to our updates, or interact with our support team via email, phone, or live chat.
Additionally, we may use cookies and similar technologies to improve your browsing and shopping experience. By using our website, you agree to the use of such technologies on your device.
USE OF DATA AND INFORMATION
We may collect, hold, use, and disclose your personal data for the following purposes:
To personalise your experience on our website
To process your orders and manage payments
To create your account and manage preferences
To communicate with you about your purchases, questions, or service needs
For marketing, promotions, newsletters, and product updates (you can opt out anytime, see ‘Your Rights’)
To improve our website, marketing content, and overall customer experience
To retain records for internal use and business analysis
To conduct market research or surveys for customer feedback
To notify you about important changes to our services or terms
To resolve any disputes or concerns, and ensure legal compliance
HOW WE SECURE YOUR DATA
We apply appropriate security measures to protect your personal data, including SSL encryption for secure browsing and checkout.
We do not store payment details on our server. All payment information is processed securely through encrypted payment gateways.
WHO WE MAY SHARE YOUR DATA WITH
We may share your data with third parties only where necessary:
IT and hosting providers, analytics tools, customer service platforms, and marketing providers
Payment service providers and delivery/courier partners
Legal and regulatory bodies if required by law
Competitions or promotions we conduct with external sponsors
Third-party partners for targeted promotions, advertising, or surveys
We ensure that any third party with whom we share your data maintains the same level of data protection and privacy
YOUR RIGHTS IN CONNECTION WITH YOUR DATA
Choice and Consent: By submitting your personal data, you agree to the terms of this Privacy Policy. If you are under 16, your parent or guardian must give permission for you to use our site.
Information from Third Parties: If we receive your data from a third party, we will treat it as per this policy. Third parties must have your consent to share it with us.
Restricting Data Use: You may ask us to stop using your data for marketing or limit how we use it. You can do this by contacting us at the email provided below.
Correction of Data: If your personal information is incorrect or outdated, please notify us. We will take reasonable steps to correct it promptly.
Data Breach Notification: We comply with local data protection laws and will notify you of any significant breach affecting your information.
Complaints: If you believe your data has been mishandled, please contact us. We will investigate and respond with our findings and actions.
Unsubscribe: To unsubscribe from our marketing emails, contact us or use the unsubscribe link included in all our communications.
Contact us at: contact@shopabayat.com
CHANGES TO THIS POLICY
We may update our Privacy Policy as needed to reflect changes in business practices or law. Continued use of our site after updates constitutes your acceptance of those changes.
If we make a major change such as altering how we use your data, we will ask for renewed consent.